Complaints and Feedback

Wanta are committed to seeking and receiving feedback and complaints about our services, programs and complaint handling.

Any concerns raised in feedback or complaints will be taken seriously and will be dealt with within a reasonable time frame.

How to give feedback or make a complaint

If you would like to make a complaint or provide feedback you can choose one of the below ways:

  • Send us an email at [email protected]
  • Fill out the form below
  • Ask a grown up or someone you trust to help you
  • If you need an interpreter please let us know

You can do this anonymously if needed but sometimes that might stop us being able to do as much.

Raising concerns and reporting abuse (Northern Territory)

If you believe that a child is in imminent danger or in need of medical assistance, call Police or Ambulance services on 000.

If you are concerned that a child is at risk of harm, but it’s not an emergency you can:

  • Call Police on 131 444
  • Call the Northern Territory Child Protection Hotline on 1800 700 250 (24 hours, 7 days a week)
  • Call Crimestoppers on 1800 333 000
  • Fill out this report online – anyone can fill this out.

If you need help to do this or you would like to talk to a trained professional about your concerns please call Kids Helpline on 1800 55 1800 or Lifeline on 13 11 14 (in Australia).

Child safety focused

Wanta are committed to the safety and wellbeing of children and young people.  All Wanta leaders, staff and volunteers must act ethically towards children and be aware of their roles and responsibilities in ensuring the safety and wellbeing of children across all areas of Wanta’s work, including through our complaints handling processes.

Online Feedback Form